Privacy Policy
Last updated: April 7, 2026
1. Who We Are
Nudge operates nudge.reviews, a service that helps businesses send review-request text messages to their customers. If you have privacy questions, contact hello@nudge.reviews.
2. Categories of Information We Collect
Business account information
- Account email address, password, and authentication data.
- Business profile information such as business name, Google review link, and message template settings.
- Subscription and billing metadata handled with Stripe.
Customer contact data uploaded by business users
- Customer names and mobile phone numbers entered to send review requests.
- Review-request delivery data such as send time, provider status, clicks, follow-up eligibility, and opt-out status.
Technical and operational information
- Essential authentication cookies needed to keep you signed in.
- Server logs, IP addresses, browser and device metadata, and error logs generated by our infrastructure.
3. Notice at Collection
When you create an account, we collect your business and login details so we can provide the service, authenticate you, process billing, and communicate about your account.
When you upload customer phone numbers, we use that information to send review-request SMS messages on your behalf, track clicks on the review link, manage follow-ups, and maintain opt-out suppression lists.
4. How We Use Information
- To operate the dashboard, authentication, subscriptions, and review-request workflows.
- To send SMS review requests and related follow-up messages through Twilio.
- To track message delivery, clicks, and opt-out status so we can suppress future sends where required.
- To provide customer support, security monitoring, and abuse prevention.
- To comply with legal obligations and enforce our Terms and Conditions.
5. Cookies and Similar Technologies
Nudge currently uses only essential cookies required for authentication and session integrity. We do not currently use advertising cookies, cross-site tracking cookies, or third-party analytics cookies in the product experience.
6. Service Providers and Disclosures
We share information only as needed to run the service.
- Twilio for SMS transmission and delivery events. See Twilio's Privacy Notice.
- Stripe for subscription billing and invoices. See Stripe's Privacy Policy.
- Supabase for database and authentication infrastructure. See Supabase's Privacy Policy.
- Vercel for application hosting and server logs. See Vercel's Privacy Policy.
We do not sell personal information.
7. Retention
We retain business account records while the account is active and for a reasonable period afterward to resolve billing, security, legal, and operational issues.
We retain customer contact and message-history records for as long as needed to provide message history, delivery tracking, follow-up suppression, and abuse prevention. Suppression records may be retained longer than ordinary request history so we do not send new messages to a number that opted out.
8. Security
We use measures intended to protect data in transit and at rest, including HTTPS, access controls, signed webhooks, and row-level access protections where applicable. No system can guarantee absolute security.
9. Your Choices and Requests
Business users can update profile information in the dashboard and may request account deletion by using the in-product delete-account control or by emailing hello@nudge.reviews.
End customers who receive a review-request SMS should use the opt-out instructions in the message, such as replying STOP, to prevent future review-request messages to that number from the same account where required.
10. Children's Privacy
Nudge is not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this policy from time to time. Material changes may be posted in the product or sent by email.
12. Contact
Questions about this policy can be sent to hello@nudge.reviews.